We are committed to protecting your personal data in accordance with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulations (GDPR) which came into force on 25th May 2018.

We’ve updated our Privacy Policy, to make it more transparent and to reinforce our commitment to keeping your data safe. These updates give you more clarity and control over how we collect and use your personal data when delivering our world-renowned products and services. We may change this Privacy Policy from time to time and will inform you when we make any amendments.

Who we are

We have been specialist converters of synthetic sponges and foams for more than 40 years and offer a supreme range of sponge products for various industries.

These industries include ceramics, baby-bath time, packaging, automotive, agricultural plus other general industrial and commercial sectors.

We also offer a bespoke manufacturing service to produce sponge products in accordance with customer’s individual ideas.

Location

Hygan Products Ltd, Kingscroft Works, Stoke Old Road, Hartshill, Stoke-on-Trent, England, ST4 6ES.

What type of information do we hold?

The personal information that we hold would include your name, address, email address and bank details. If you purchase products from us, we do not store credit/debit card information.

How is your information used?

This information is only used to fulfil your specific requests.

We may use your information to:

Process orders that you have submitted;

To carry out our obligations arising from any contracts entered by you and us;

Seek your views or comments on the services we provide;

Notify you of changes to our services;

Send you communications which you have requested. These may include information about promotion of our goods and services.

We only hold your information on our systems for as long as is necessary for the relevant activity, or as set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your choices

You can decide whether you wish to receive information from us. We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email, or by writing to us at our postal address.

How you can access and update your information

If you would like to access, correct, amend or delete any personal information we have about you, contact us by email or by writing to our data protection officer.

Commitment to data security

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Contact information

If you have any questions, concerns, or comments about our Privacy Policy you can contact us by email at sales@hygan.com or info@hygan.com.